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Call us:

01707 270100

Address:

144-146 Great North Road
Hatfield, Herts AL9 5JN

Find us:

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Accident repair

  • 1. Initial contact

    From the initial contact by one of our customer service team, the arrangements are made for the vehicles to be collected by our staff or for you to bring your vehicle to us. Where the insurance company has negotiated a provision of a courtesy car, one will be provided for the duration of repairs.

     

    If your vehicle is a total loss, ie: beyond economical repair, a courtesy car is not always provided. This will depend on each individual’s insurance cover.

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    Initial contact
  • 2. Work specification

    Once the vehicle arrives on site, the Vehicle Damage Assessment team will provide a detailed work specification, which is then agreed with the policy holders' insurers.

     

    Insurance negotiations today are supported by the use of digital imagery, allowing pictures of the damaged vehicle to be sent to the insurer's claims office to give much faster authorisation for the repairs to commence.

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    Work specification
  • 3. Authorisation

    Following the authorisation of work, the parts are ordered and once received the vehicle will be scheduled into the Bodyshops production process. Repairs sometimes involve the use of high specification jigs, alignment systems and all of the necessary equipment to produce a quality repair.

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    Authorisation
  • 4. Refinishing

    The most up to date spray booths are used together with water based paints, providing the most modern environment friendly approach to vehicle refinish. Our paintwork and corrosion protection carry a lifetime warranty. Mechanical parts are covered by manufacturers warranty (usually 1 year).

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    Refinishing
  • 5. Quality checks

    Once the vehicle repairs have been completed, the last stage is for the vehicle to be cleaned and prepared for collection. One of our senior managers will check the repairs before final quality control sign off. Then our customer service team will make contact with you to arrange collection.

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    Quality checks
  • 6. Progress updates

    All customers will receive regular updates on the progress of the repair - please specify how often you would like to be updated and your preferred contact method, i.e. by telephone, by text message or by email.

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    Progress updates

Trusted by the best

We are a prestige car body repairer that is trusted and approved by top manufacturers including Audi, Jaguar, Volkswagen Group and SEAT.

Our approvals

Technology initiatives

Our team are trained on all the latest technology initiatives: night vision, adaptive cruise control, lane change, self parking, hybrid vehicles and many more.

Additional services

Audi repairs

We are approved to carry out repairs to the whole Audi range, including aluminium structural repairer approval on R8, A8 and the new shape TT models.

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Our commitment to you

When we repair your vehicle we are on the lookout for any foreseeable problems to ensure your vehicle is in the best condition, now and for the future.

Read more about us

About Pentagon Paint

We’re approved

We are a prestige vehicle repairer, trusted and approved by leading manufacturers.

Audi approved
Jaguar approved
Land Rover approved
Volkswagen approved
Volkswagen Commercial approved
Skoda approved
SEAT approved